Your Privacy Is Our Priority

1 Introduction & Purpose

33pk is a trusted online gaming platform. We believe that protecting the privacy and personal information of our users is a fundamental responsibility. This privacy policy has been established so that you can clearly understand — what types of information we collect, why we collect it, how we use it, and under what circumstances it may be shared with third parties.

This policy applies to all services provided through 33pk — including slot games, cricket betting, live casino, fishing games, and all other platform activities. By accessing the site or creating an account, you acknowledge that you have read and agreed to the contents of this policy.

We may update this policy from time to time. We will notify you through the platform in advance before any changes take effect.

2 What Information We Collect

Certain information needs to be collected to operate the 33pk platform properly and provide you with the best possible service. The types of information collected are as follows:

2.1 Registration & Identity Information

• Full name and username
• Email address
• Date of birth (for age verification — service is not provided to those under 21)
• Mobile number
• Password (stored in encrypted form — never stored in plain readable form)

2.2 Financial & Payment Information

33pk processes transactions only through bKash, Nagad, Rocket, and Upay. During a transaction we collect the following information:

• Mobile wallet number or account identifier
• Transaction amount, date, and time
• Transaction reference number
• Deposit and withdrawal history

We do not collect or store full bank account details or card numbers.

2.3 Device & Technical Information

• IP address and geographic location (approximate)
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Session data and log files
• Information obtained from cookies and tracking technologies

2.4 Gaming Activity Information

• Play history and session information
• Bet amounts and results
• Bonus usage and wagering information
• Preferred game categories and usage patterns

3 Purpose of Data Collection & Legal Basis

33pk collects user information only for specific and legitimate purposes. The main purposes are outlined below:

3.1 Service Delivery & Account Management

We need your information to create and maintain your account, process transactions, provide gaming services, and manage bonus and promotion activities. Without it, providing the service is not possible.

3.2 Identity Verification & Security

Identity verification is necessary to prevent fraud, ensure account security, and comply with responsible gaming guidelines. This information is used specifically to confirm age (21+ verification) and to prevent multiple accounts.

3.3 Customer Support

Our support team — available 24/7 via live chat and email — can properly assist with any question or issue you have only when your account and transaction information is at hand.

3.4 Technical Improvement & Personalisation

Technical data is analysed to improve platform performance, identify technical issues, and personalise services according to your preferences.

3.5 Legal Compliance

We are legally required to retain certain information to comply with applicable laws and regulations, to adhere to anti-money laundering rules, and to follow legal directives from relevant authorities.

4 Data Storage & Security Measures

We use the highest industry-standard security technology to protect your information on the 33pk platform.

4.1 Encryption Technology

All data transmitted between you and our servers is protected by SSL (Secure Socket Layer) encryption technology. This technology ensures that no third party can intercept or read your data.

4.2 Password Protection

Your password is never stored in plain readable form. Passwords are kept secure using advanced hashing algorithms.

4.3 Access Control

Only those staff members who genuinely need access to your personal information for service delivery are granted it. All our staff operate under strict confidentiality agreements.

4.4 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet legal obligations after that. Once the required period has passed, data is securely deleted or anonymised.

5 Sharing Information with Third Parties

33pk does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain specific situations:

5.1 Payment Service Providers

Information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service provider. This sharing is limited solely to completing the transaction.

5.2 Game Software Providers

Only technically necessary session information for game operation may be shared with our game software partners, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. Identity or financial information is not included in this.

5.3 Legal Authorities

If a competent legal authority requests information through a valid order or directive, we will provide information to the extent we are legally obligated to do so. In such cases we will make every effort to notify you, if the law permits it.

5.4 Technology & Hosting Services

Technology infrastructure providers used to operate our platform may have technical access to data stored on their servers. Strict confidentiality agreements are in place with these providers.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the 33pk website. Cookies are small files stored in your browser or device that help improve site functionality.

6.1 Essential Cookies

The platform cannot function properly without these cookies. They are essential for maintaining login sessions, verifying security, and running core operations.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and display settings) and to personalise your experience.

6.3 Analytical Cookies

Analytical cookies are used to analyse site performance and understand user behaviour patterns. This information is analysed in aggregate form and is not used to identify individuals.

You can control or reject cookies by changing your browser settings. However, disabling certain cookies may limit some platform functionality.

7 Your Rights

As a user of the 33pk platform, you have a number of important rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. You can contact [email protected] at any time to request details of the information stored about you.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to have it corrected. You can do this through your account settings or by contacting support.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, we may be required to retain some information for a specified period.

7.4 Right to Object to Processing

You may object to marketing communications or data profiling. We will act on your request promptly after receiving it.

7.5 Right to Data Portability

In some cases you may receive the information held about you in a structured, commonly readable format.

8 Your Responsibilities for Account Security

We take all technical measures to ensure the security of your account. However, you also have certain responsibilities:

• Keep your password strong and unique — do not use a password from any other site on 33pk.
• Never share your login details with anyone else.
• Always log out after using a public or shared device.
• If you notice any suspicious activity, notify our support immediately.
• Keep your registered mobile number and email up to date.
• Stay alert to phishing attacks — 33pk will never ask for your password through unofficial channels.

Your active cooperation in preventing unauthorised use of your account is an important part of 33pk's security system.

9 Privacy of Minors

33pk provides services only to those aged 21 or above. We do not knowingly collect information from any minor. Age is verified at the time of registration and additional proof of identity may be requested if needed.

If we have reason to believe that a minor has created an account, the relevant account will be suspended immediately and any collected information will be deleted.

If you suspect that a minor has registered on 33pk, please let us know at [email protected].

10 Policy Changes & Updates

We may review and update this privacy policy from time to time to keep it in line with changes to our services, technology, or applicable law.

If any significant changes are made:

• The updated policy will be published on the platform
• A notification will be sent to your registered email
• The date of the change will be noted
• A defined period of notice will be given before it takes effect

If you continue to use the platform after the updated policy takes effect, you will be considered to have agreed to the updated policy.

11 Complaints & Dispute Resolution

If you have any privacy-related concerns, complaints, or questions, we take them seriously and aim to respond promptly.

To submit a complaint or request information:

• Contact our 24/7 live chat support directly
• Email [email protected] — write "Privacy Request" as the subject of the email
• Include your account identification details in your request so we can verify you quickly

Our team provides support in both Bengali and English. Our goal is to give you a proper resolution to your complaint.